Your Sunny Getaway Awaits at Pictustay Summer Bay

                           We want your stay at  Pictustay Summer Bay to be seamless. Below are some answers to our most frequently asked questions. 

                                          Location & Transportation 

Q: Where is Summer Bay located?

Conveniently located just minutes away from the theme parks and tucked away in the quaint city of Clermont, the closest airport is Orlando International Airport.   

Learn more here or explore with Google Maps

Q: What's the closest airport to Summer Bay?

Summer Bay has two airports close by, Orlando International Airport (MCO) and Orlando Sanford Airport (SFB). 

Q: Is there transportation available to and from the airport?

We do not provide transportation to and from the airport, but there are transportation services available at the airport.

Q: Is there transportation available to the theme parks?

Yes! We provide complimentary scheduled shuttle service to & from the theme parks. Times and days are subjected to change. 

Q: Is there valet parking?

No, we do not offer valet parking. We offer self-parking during your stay.  

                                                        Resort

Q: Is there a resort map?

Yes, a resort map can be picked up in our lobby. 

Q: Are Summer Bay amenities and dining available for non-guests?

Our amenities and on-site dining are only available for overnight guests. 

Q: Is there a security deposit?

Yes, a $250 security deposit hold is required to cover potential incidental charges in addition to room, tax, and resort fees. This deposit will be placed on the guest's credit card upon arrival.

Q: Is there a resort fee?

Yes, there is a $30 daily resort fee. 

Q: Do you offer day passes?

Day passes are not available. 

Q: Is there a kids' club?

We have a recreational pavilion with daily activities, movie theater, and arcade.

Q: Is there a fitness center?

Yes, we have a fitness center to help maintain any activity level of fitness in our fitness center.

Q: Are pets allowed?

Pets & emotional support animals are not permitted at Summer Bay Orlando. Only Service animals are allowed. 

                                                  Accommodations

Q: Do all accommodations have a kitchen with supplies?

Yes, all accommodations have a fully equipped kitchen or kitchenette with stocked necessary kitchen tools in the drawers and cabinets for all your cooking needs. Just bring the ingredients!  

Q: Is there a sundry located on-site for groceries or vacation supplies I forgot at home?

We do not have a sundry on property, but there is a Publix located right across the street! 

                                                    Reservations

Q: How do I modify or cancel my reservation?

Access the cancel or modify link on your initial booking confirmation email or call a member from our rental reservations team at 855-849-2205 or by email at rentalreservations@exploriaresorts.com. 

Q: What time is check-in/ check-out time?

Check-in time starts at 4:00pm local time. If your accommodation is ready before 4:00pm our staff will contact, you to help with an earlier check-in process. Please note, that during peak seasons, check-in times may be slightly delayed, but our staff will do their best to assist you. A 4:00pm check-in is NOT guaranteed. 

Check-out time is at 10:00am. Any late checkout must be approved by a member of our guest services and requested ahead of time. Late check-out charges will apply and are subject to availability only.

Q: Do you offer any promotions?

Please check our promotions page for any current promotions. Learn more here.

                                                        Dining

Q: Do I have to make reservations?

No reservations are required! You have the flexibility to dine in or place an order to go.